John W. in Seattle, WA

This was my best experience with a mechanic. I would highly recommend this shop to anyone! My car was making an awful rattling sound for a few seconds every time I started it cold. I brought it to a mechanic who said it was my timing belt. He replaced the timing belt. When I got it back from him, it had the same problem and the car would now die in the mornings and hesitate when accelerating. I brought it to the dealership that replaced the Engine Control Module and said that should do it. That didn’t fix any of the problems. I then brought it back to the original mechanic who double checked their work and said everything looked great. Now, over $1000 in the hole and more car problems than I started with, I found Superior Auto Service online and read their reviews and decided to take my car there. Superior Auto Service was able to diagnose the problem (my oil pump seal had been sucked in so my engine was basically starved of oil when I started it cold), AND they were able to discover that the timing belt was put on wrong. It was one tooth off which was causing my car to die and hesitate. When I went to pick the car up last night, they said that whoever did my timing belt really screwed it up and it was taking a little long than expected to correct the problem, probably another hour’s worth of time. I had to pick up my kids from school and wasn’t sure what to do as I had taken a bus to the mechanic and needed my car, so the owner drove me to Hertz and rented me a car. He even let me borrow his kid’s car seat for my daughter. These guys are not only good at what they do, but honest and genuinely kind. As I said before, I would recommend Superior Auto Service to anyone. I’m definitely going to take my car there in the future for all repairs.

John W. in Seattle, WA