I have been going to Superior for a couple of years now. First with my German car which always seemed to be breaking down and now with my Asian car which brings me to Superior every 3,000 miles for an oil change. Superior actually encouraged me to get a different car because they realistically knew the long-term prognosis for my old car. They cared less about their bottom line and more about the reality of my situation. When I was car shopping, they told me they would be happy to inspect any car I was thinking about purchasing and Charlie even looked up trade reviews on some vehicles I was interested in buying to see how they stacked up. Can you say “Customer Service”??? The customer service at Superior is top notch. Charlie and Sarah that manage the front are a dream team and begin to feel like friends. They schedule appointments both over the phone or online. They check-in with you midday to update you about your vehicle’s progress as well as when you can expect the job to be complete. At the end of the day, they (or a mechanic) review the work that was performed on your vehicle. The mechanics are excellent at what they do and take the time to come up to the front to explain your car details to you or walk outside to your vehicle to indicate things they think you should know. I have sent family and friends to Superior and had random other “aha” moments with friends when we find out we both have been mutually going to Superior for years. There’s a reason they have gotten such great reviews on here. Word of mouth is everything and I won’t take my car anywhere else.
Rochelle S. in Seattle, WA